Maintenance & Support

'Acumen always offer clients ongoing support & maintenance...'

What happens next?

Once a project is complete and the warranty period has expired, its time to consider what happens next. If you have an IT department capable of supporting the software, all well and good. In our experience, many companies cannot fully meet this requirement, so Acumen Business Systems Ltd always give our customers the opportunity to take out a support contract. The scale of each support contract is tailored to meet each customers specific needs and requirements. This can range from simple 'fix on fail' contracts to comprehensive maintenance packages including pre-paid developer time and on-site support.

• Tailored Support Contract
• Fix on Fail
• Comprehensive Maintenance Packages
• Issue Management System
• Change Control Logging
• Issue History
• Downloadable Reports

Issue Management System

For support customers (and also for customers during their warranty phase), Acumen has a comprehensive Online Issue Management System (IMS), used to log change-control issues and bug reports during the support period and accessible via secure user login. This will ensure that a common, known platform is used to monitor the progress of the project and to assist in meeting our objectives as early as possible. When issues are entered into the system, any comments/solutions made by the client or our developers can be followed in chronological order.